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Community Information Worker
This role offers the first point of contact for clients who use our service, providing signposting, referrals, and booking appointments.
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Manchester CAB Requirements
- Attendance for a minimum of 6 hours per week
- Attendance at monthly worker’s meetings
- Keep up to date with information by reading and discussion
- Develop an understanding of and commitment to the Aims, Principles and Policies of the Association
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Role Description for Community Information Worker
1. Service Delivery
- Open reception and prepare for the opening of the Bureau
- Meet and welcome clients when they arrive at the Bureau
- Offer details of the times when advisers are available, both at the home Bureau and also at other sites and external agencies
- When the Bureau is open, ensure clients are seen in the correct order and keep them informed of waiting times etc
- When the Bureau is open, keep advisers informed of clients waiting, appointments arriving etc
- Make appointments for clients where appropriate
- Identify clients who are eligible for Legal Help and make appointments with specialist advisers accordingly
- Offer information in the form of leaflets, claim forms, self-help packs
- Receive clients arriving for pre-booked appointments
2 Administration
- Keep written records of clients visiting the Bureau
- Ensure that stocks of leaflets, claim forms, self-help packs are maintained
- Photocopy, fax and use other office equipment as required
Personal Skill & Qualities
- Understand and show a commitment to the aims, principles of the CAB Service and its Equal Opportunities policies
- Good interpersonal skills, in particular tact, sensitivity and patience in dealings with Bureau clients
- Ability to monitor and maintain own standards
- Ability to work on own initiative and prioritise own work
- Have a flexible approach to working and a willingness to work as part of a team
- Demonstrate a commitment to providing a high quality reception service for all clients
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Download an Information Pack 
Download an Community Information Worker Application Pack 
After dowloading an application you can either via email to volunteering@manchestercab.cabnet.org.uk
Or send Freepost to Simon Dally , Manchester CAB, 20 Swan Street, FREEPOST NWW5229A, Manchester, M4 9DP
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