Email Advice
When contacting us for advice by email please provide as much detail as possible. It is advisable that the subject line of your message contains the phrase 'email advice' to avoid it being missed amongst the daily emails.
The advice we provide through this service is based on the information you give us. The law can be complicated, so sometimes we will only be able to give you a general answer. In these cases, we will also give you the details of other advice centres where you can access more help. If your enquiry is complicated or unusual, we may suggest you seek specialist legal advice.
Response times
We will try and respond to your enquiry as soon as possible and we aim to give a response within 10 working days. In the meantime you may wish to try the link to the Citizens Advice www.adviceguide.org.uk for practical, reliable, up-to-date information including frequently asked questions in English, Welsh, Bengali, Gujarati, Punjabi, Urdu and Chinese on a wide range of topics and factsheets to download.
If you don't find an answer we are happy to try and deal with your enquiry by e-mail however we only have the resources to deal with enquiries from people living in the Manchester City Council boundaries. If you do not live in the boundary we would suggest you consider contacting your own local Citizens Advice Bureau.
Email security
For most people, the security risks of using the Internet and email are minimal. It is extremely unlikely that unauthorised people will intercept your email. If you are concerned about other people having access to your email account at home or at work, you may wish to set up a separate web-based email account for your personal use.
The advice and information contained in our email replies gives only general guidance on the law as it relates to England. It should not be regarded or relied upon as a complete or authoritative statement of the law. We make every effort to ensure that the legal content of our email replies is accurate and up-to-date.
We cannot be held responsible for errors or omissions or for incomplete or misleading information that we may have received from you. Manchester District CAB takes no responsibility for the contents of linked websites, and the links should not be taken as our endorsement of these sites. Manchester District CAB has no control over the availability of the linked pages.
Data Protection
In order for us to maintain a record of your case, which may contain sensitive personal data, we need your consent by law. Everything you tell us will be treated with confidentiality and our records are not shared with any external agencies, unless you instruct us to do so. By continuing with your request for email advice, you are agreeing to have any information you choose to give us stored on our secure database. If you contact us again, let us know that you have contacted us before so that we can access your case record.
To help improve our services, we need to know whether all groups in the community are being served. We ask clients to provide details for our monitoring to help us to achieve this aim.